Grievance Redressal

Last updated: October 10, 2026

Kanso is a product of Fermor Technologies Private Limited. If you have a complaint about Kanso, including how your personal information or Google data is handled, this page explains who receives it, how to send it, and how quickly you can expect an answer.

1. Grievance officer

Escalation contact: if the grievance officer has not answered within 15 days, or you do not accept the answer, write to Bollu Gunawanth, Director, at contact@fermor.in, quoting the date and subject of your original email.

If the officer or the escalation contact changes, this page is updated with the new details before the change takes effect.

2. What you can raise

• How Kanso collects, uses, stores, shares or deletes your personal information, including information received from Google, GitHub or a social platform you connected.
• A request under the Privacy Policy that was not answered or not carried out, such as access, correction, deletion or withdrawal of consent.
• Content, a post or a pull request created through Kanso that you believe is wrong, unlawful or infringes your rights.
• Problems with your account, including access you did not authorize.
• Any other complaint about Kanso’s service or conduct.

3. How to submit a complaint

Email support@kansoai.in with the subject “Grievance”. So that we can act quickly, please include:

• your name and the email address of your Kanso account (we use it to confirm the complaint is yours);
• what happened, when, and which part of Kanso it relates to;
• what outcome you are asking for;
• any links or screenshots that help. Please never send passwords, sign-in codes or access tokens.

4. What happens next

• Acknowledgement within 24 hours. You will get an email confirming we have received your complaint.
• Resolution within 15 days. We aim to resolve the complaint, and tell you the outcome and the reasons, within 15 days of receiving it. If a complaint genuinely needs longer, for example because a third-party platform must act, we will tell you why and when to expect an answer.
• Escalation. If there is no resolution within 15 days, or you do not accept it, you can escalate to the Director named in Section 1 and the complaint will be reviewed again at that level.
• We keep a record of every complaint and how it was resolved.
• Requests to delete data are carried out as described in the Privacy Policy.

5. Things you can do yourself

• Delete your account and data: in Settings, under Account & Security, choose Delete account.
• Disconnect Google: use Disconnect on the Google Search Console or Google Analytics card in your workspace (Owner only), or revoke access at myaccount.google.com/permissions.
• Disconnect social accounts: in Settings in your workspace (Owner only), or in the platform’s own settings.
• Remove GitHub access: uninstall the Kanso GitHub App in your GitHub settings.

6. If you are not satisfied

If our answer does not resolve your complaint, write to the escalation contact in Section 1 (Bollu Gunawanth, Director, contact@fermor.in) and quote the date and subject of your original email. Depending on where you live and the law that applies, you may also have the right to complain to a data-protection authority or another competent authority. See the Privacy Policy for your rights.

7. About the company

Fermor Technologies Private Limited
CIN: U62099KA2026PTC228995
Registered office: 144, Shop No. SF 41, Bashyam Road, Cottonpet, Chickpet, Bengaluru, Karnataka 560053, India
General enquiries: contact@fermor.in