Company

Refund Policy

How refunds and cancellations work for Kanso plans. This is draft wording pending legal review, and it is not yet a final policy.

Draft wording

This page is a draft and is pending legal review. Until it is finalised, the Terms of Service and Privacy Policy apply.

Summary

How refunds work

Free plan

The Free plan needs no payment, so there is nothing to refund.

Cancelling

You can cancel a paid plan from Settings, then Billing. Cancelling stops future charges.

Refund requests

If you were charged and think you should not have been, write to us. We review each request on its own facts.

Add-ons

A refunded add-on stops adding anything to your workspace.

How to ask

Request a refund

Write to us

Email support@kansoai.in from the address on your account, or use the contact page.

Include the details

Add the date and amount of the payment and the reason for your request.

We review it

We will reply with a decision. Approved refunds go back to the original payment method.

Questions

Read the Terms of Service, or contact us if anything is unclear.

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